The Workato Docs website is the official documentation portal for the Workato platform. It offers detailed guides, references, and documentation. It helps users navigate the platform effectively, enabling them to streamline automation and integrate business processes seamlessly.
The existing Workato documentation experience was difficult to navigate and inefficient for users trying to learn or implement platform features. Content was fragmented, feature discovery was poor, and the overall UI did not support fast scanning or exploration. Users struggled to find relevant documentation quickly, especially when they didn’t know the exact feature name or entry point.
As a result, documentation became a friction point instead of an enablement tool, slowing down onboarding, learning, and implementation.
Create new information architecture for Workato Docs 2.0
Design the new documentation homepage and navigation system
Improv article page usability and readability
Research insights (implicit from the redesign decisions) showed that users approached documentation with different intents: some were exploring what Workato could do, while others were searching for precise implementation details.
Users needed a documentation experience that supported fast scanning and orientation, clear categorization of content, easy movement between conceptual, how-to, and reference materials.
The lack of a strong entry point and unclear hierarchy made it hard for users to understand where to start and how topics related to each other.
Users had difficulty finding relevant docs unless they already knew exactly what they were looking for.
Content was not structured in a way that supported scanning, exploration, or learning paths.
The visual design did not support readability, clarity, or modern documentation expectations.
We conducted multiple usability studies to validate the shift from app-first to solution-first discovery, including discovery flow testing, information architecture validation, comparative usability testing, and confidence-based decision studies. The results showed reduced cognitive load, faster time to value, and higher user confidence, particularly for early-stage users exploring automation ideas.
The redesigned homepage acts as a clear entry point, helping users orient themselves and choose their path based on intent, exploration or execution.
Documentation was grouped into clear categories, allowing users to browse by theme rather than guessing feature names.
Custom handcrafted icons were introduced to improve visual recognition, support faster scanning, and create consistency across categories
Article pages were redesigned to improve readability, content hierarchy, and navigation between sections.
With the new approach, we prioritized showcasing the platform’s key capabilities upfront, while presenting other features in a less prominent way.
The new homepage is structured into two sections: product capabilities and product explorations. Categories will dynamically shift between these sections based on the features we want to highlight.
The article page serves as a central hub for all documentation on a given topic. It includes cross-links for easy navigation, video tutorials, and other helpful features.
The icons were completely redesigned while preserving their original concept to maintain user familiarity. We introduced a fresh, modern look while keeping the essence of the previous design.
Workato Docs 2.0 transformed documentation from a fragmented reference system into a structured, discoverable, and user-friendly knowledge hub. Users were able to find relevant content faster, understand platform capabilities more easily, and move between exploration and implementation with less friction.
Documentation needs a strong entry point, not just search
Clear categorization is critical for discovery
Visual systems (icons, layout) significantly improve scanability
Docs must support both learning and doing
Usability matters as much in docs as in core product UX